You should outline the nature of your complaint in writing and send it to the insurance company. Give them a specific amount of time to respond (5 days, etc.) If they don't respond, contact the Department of Insurance. You can get the number from the state government listings in your phone book. They will tell you how to file a formal complaint in the state in which you live, or will point you in the right direction. Attorneys usually take insurance claims on a contingency, and you may end up paying 1/4 to 1/3 of your total recovery in legal bills. I would hire a lawyer only if"self-help"measures don't work. If you do hire a lawyer, make sure you retain one with experience in representing plaintiffs in health insurance claims. Good luck!
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